Best Upon Request Concierge Blog
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Insights for Business & Healthcare Professionals
Get the insights you need to create an exceptional workplace or a remarkable patient experience.
2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care.
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Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care.
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35% of employees view the holidays as one of the most stressful times of the year.
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The emergency department is a hospital’s introduction to millions of healthcare consumer every year.
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After recovering from the great recession the tables have turned on employers.
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Since 2016 Natalie has been a patient concierge with BEST, providing services to patients, patient families and employees.
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Organizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.
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Most organizations with a concierge service consider developing an in-house program.
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Meet Jennifer Ryan a member of BEST’s patient concierge team serving patients and patient families at Cincinnati Children’s Hospital.
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Margaret, the mother of a pediatric patient, shares how patient concierge services helped her cope during her daughter’s hospitalization.
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