Skip to content

Best Upon Request Concierge Blog

smiling woman

Welcome to BEST's Blog

Insights into the modern workplace

Get the insights you need to create an exceptional workplace or a remarkable patient experience. 

 

A Simple Solution to Keep Holiday Stress Under Wraps

12/27/2018
woman hiking w/toddler in backpack

35% of employees view the holidays as one of the most stressful times of the year.

Read More

Improving Patient Experience in the Emergency Department

11/27/2018
Hospital

The emergency department is a hospital’s introduction to millions of healthcare consumer every year.

Read More

It’s a Candidate’s Market. Can You Compete?

10/16/2018
two women shaking hands in office

After recovering from the great recession the tables have turned on employers.

Read More

Interview With a Patient Concierge

05/07/2018
nurse

Since 2016 Natalie has been a patient concierge with BEST, providing services to patients, patient families and employees.

Read More

The Link Between Employee and Patient Satisfaction

01/30/2018
Doctor explaining to a patient

Organizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.

Read More

7 Biggest Reasons to Outsource Concierge Services

09/15/2017
outsource vs in-house

Most organizations with a concierge service consider developing an in-house program.

Read More

Team Member Spotlight: Patient Concierge

08/30/2017
Image of a registered nurse working at a local hospital

Meet Jennifer Ryan a member of BEST’s patient concierge team serving patients and patient families at Cincinnati Children’s Hospital.

Read More

How Concierge Services Helped This Patient’s Family

04/21/2017
Worried parent with her daughter at the hospital

Margaret, the mother of a pediatric patient, shares how patient concierge services helped her cope during her daughter’s hospitalization.

Read More
Featured In:
forbes logo
today show icon
parents logo
wall street journal logo
the bump icon
fast company logo
gold badge icon

Learn how concierge services can transform your organization.