Concierge Blog
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 29 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies!
The Three Biggest Benefits of a Maternity Concierge Program
June 19, 2019Organizations perform better when working mothers are supported. Women comprise almost 50 percent of the U.S. labor force and a third have children under the…
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The Number One Thing Organizations Can Do to Support Working Mothers
May 8, 2019Lauren didn’t know how she was going to feed her four-month-old, Charlye. As a working mother, that is actively nursing, she was worried…
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The Key Ingredient for Customer Service Success in Healthcare
July 10, 2019“What makes your patient concierge program different from other customer service solutions?” It’s a question we get a lot and rightfully so. After all, we…
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Living Life in a Hospital With My Medically Fragile Daughter
April 16, 2019Margaret, a dedicated mother of four, was struggling to manage her youngest daughter’s deteriorating health. Sofia had a rare genetic disorder and needed full-time medical…
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The Year of the Patient
March 26, 20192018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of…
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Physician Burnout: It’s an Epidemic, But You Can Do Something About It
February 21, 2019Dr. Doug Flora, a successful oncologist, husband and father, describes his life as “financially successful, but time-bankrupt.” For 19 years his personal life, needs…
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What Your Competition Knows About Patient Experience
January 17, 2019Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care. High-touch customer service is the unsung hero of…
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