Concierge Blog
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 29 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies!
The Year of the Patient
March 26, 20192018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of…
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Physician Burnout: It’s an Epidemic, But You Can Do Something About It
February 21, 2019Dr. Doug Flora, a successful oncologist, husband and father, describes his life as “financially successful, but time-bankrupt.” For 19 years his personal life, needs…
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What Your Competition Knows About Patient Experience
January 17, 2019Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care. High-touch customer service is the unsung hero of…
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This Critical Factor is Driving Your ED Patient Experience
November 27, 2018Improving your ED patient experience is the single most effective way to increase patient satisfaction scores throughout your entire hospital. When Charles Bukowski wrote, “What…
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The ROI of Addressing Physician Burnout
September 28, 2018As physician burnout reaches epidemic levels – research indicates 51 percent of providers are afflicted – hospital systems are recognizing the strong link between physician…
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Why Employer Branding and Reputation Management are Essential for Successful Recruiting
July 26, 2018In our world of total connectivity, there is immediate access to a never-ending amount of information that has created an entirely new level of transparency;…
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Five Simple Ways to Show Your Employees They’re Valued
June 4, 2018If the war for talent had a battle cry it would be: “Attracting and retaining the right people is critical for organizations today.” Now that Millennials…
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How to Give Employees With Rigid Schedules the Flexibility They Crave
February 12, 2018Flexibility is the new 9 to 5. Millennials, the largest generation in the U.S. workforce, strongly desire flexibility as do the upcoming Generation Z, and…
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Why Top-notch Training is Essential for a Successful Patient Concierge Program
November 16, 2017Not all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it. …
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A Solution to Keep Holiday Stress Under Wraps
December 27, 2018Thirty-five percent of employees view the holidays as one of the most stressful times of the year at the office as personal and professional demands simultaneously…
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It’s a Candidate’s Market. Can You Compete?
October 16, 2018By the time the Great Recession was done it had taken 9 million jobs with it. Supply was short, and competition was fierce. It was…
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