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Program Costs

Investing in a concierge program is an investment in your people and their well-being.

Our clients have shared with us that a program staffed with one concierge often pays for itself if they retain just two employees or realize an improvement in patient satisfaction in a unit we round on.

Partnering With Best Upon Request

BEST’s programs are paid by the corporation or hospital – there is no service fee for the employees or patients we serve.

Pricing of our concierge programs vary based on the size and needs of your organization. There are several variables that affect the pricing of a concierge program:

  • Hours of service.
  • Number of employees for an employee concierge program.
  • Number and distance of offices/buildings (concentration of workforce).
  • Number of patient beds for a patient concierge program.
  • Service mix priority (i.e., focus on errand running versus at-desk sales or virtual services).
  • Urban versus suburban environment.

These factors and more contribute to the formula we use to staff for a successful concierge program for your organization.

We thought that it was an amazing idea for us to subsidize the concierge program so that our team members pay zero cost for the service.

We felt like the return we get [from] the flexibility to be able to have things done by the concierge and be able to still be here at work and be productive was well worth our investment.

Patty Jones
Chief Human Resources Officer
Michigan First Credit Union


Watch our vice president of Client Services explain the Four Pillars of Implementation for a successful concierge program.

Henry Ford Jackson Hospital has had the pleasure of collaborating with Best Upon Request for over 20 years to provide concierge services to both our team members and patients. Throughout our partnership, BEST has consistently exceeded expectations, particularly during the challenging times of the pandemic. It is evident that this partnership has positively influenced both team member and patient engagement.

Cindy H. Harrison
Vice President, Human Resources
Henry Ford Health, Central Region