Companies with top-performing supplier-diversity programs develop strategic partnerships with minority-owned businesses to produce innovative solutions for key business initiatives. Yet, one of the most underdeveloped areas of supplier diversity programs is supplier-buyer innovation, according to The Hackett Group’s 2016 Procurement Executive Insights report.
Although supplier diversity has been an established part of the corporate landscape for some time, most programs aren’t engaging their diverse suppliers as collaborative partners because of the narrow and stagnate objectives that tend to define most supplier diversity programs.
Once the benefits of a concierge program are realized, many organizations consider developing and managing an in-house program, but the time, commitment and resources required often cost more than outsourcing.
A reputable concierge business has systems in place derived from years of experience to maximize the program’s impact on your organization.
If you’re considering a concierge service as an employee benefit here are the top seven reasons why you should outsource.
We don’t take the term “best” lightly around here. And it’s no different when we’re recruiting for your concierge because they’re what truly make Best Upon Request (BEST) the best.
Our rigorous vetting process takes into account your company culture, and because of this, our concierges have a strong history of seamlessly blending into the organizations they serve. So much so that it’s often forgotten by employees, patients and their families that their concierge is a BEST employee.
In this post, we’re kicking off a series that shows what makes a BEST concierge the best.
Typically, people associate the word “concierge” with luxury. They think of high-end hotels in exotic locations and American Express Platinum card holders.
Now, take these pre-conceived notions about what a concierge service is and apply it to your workplace. You’re in good company if your first thought is, “This is something for the top executives.” Most people assume that the “luxury” of a concierge is reserved for the exclusive few.
Before globalization and the advent of 24-hour connectivity, work-life balance was plausible. A lot of us can remember a time when you could walk out of your office, into your home and have a distinct separation between the two worlds.
That separation is disappearing, which is why work-life integration is now the strategy de jour for companies to increase engagement.
By: Margaret DeOliveira
Can you imagine living in a hospital for 2 1/2 years? Not so long ago, that was my reality.
My daughter needed advanced medical care, so we left Michigan for the Cincinnati Children’s Hospital Medical Center.
Over the course of my daughter’s treatment, we called a small room in the intensive care unit home. Everything I knew, including my family, was hours away. I was alone, taking care of my sick daughter and I rarely left her side out of fear that something would happen and I wouldn’t be there to help her.
Takeaways from the 2017 Beryl Institute Patient Experience Conference.
Last month, we attended the Beryl Institute Patient Experience Conference for the first time. It was inspiring to be in the company of so many healthcare professionals that are as dedicated to the patient experience as we are.
This year’s conference established that as the healthcare industry becomes increasingly competitive and consumer-driven, the patient experience matters more than ever. But this isn’t just about business; patient experience also plays a role in clinical outcomes.
In today’s healthcare climate, there are many constraints and challenges to providing great patient care. With changes to insurance reimbursement models and a crowded, consumer-driven marketplace, patient care has become more complicated than just clinical outcomes.
Today, more than ever, the entirety of the patient experience matters and this includes services that extend far beyond what clinicians can provide.
The patient experience movement inspired changes that led to experience becoming a fundamental quality of comprehensive care.
Today, as healthcare consumers increasingly factor experience into their care decisions and insurance companies move towards value-based reimbursement, building a brand of service excellence is crucial.
Research shows there is a relationship between customer satisfaction and employee satisfaction. A concierge program is a proven approach for organizations to show its employees they are valued, leading to increased focus, higher performance, better customer satisfaction and a positive impact on the bottom line.