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Physician Concierge Program

The Ultimate Work-Life Balance Benefit

Our stress-busting concierge program prevents burnout and empowers your physicians to focus on what matters the most — patient care and personal well-being.

Improve Work-Life Balance

Empower your team to recapture their invaluable personal time, reclaim their well-being and shed the weight of excess stress.

  • Support your physicians through every life stage.
  • Enhance your organization’s experience for physicians.
  • Foster resilience.

Supercharge Recruiting and Retention

Attract top-tier talent, fortify your bonds with existing medical practitioners and avoid stress-related turnover.

  • Boost job satisfaction.
  • Foster longstanding loyalty.
  • Enhance your employee value proposition.

Increase Engagement and Productivity

Equipped with a resource to delegate distracting life tasks, your physicians are empowered to direct their energy and focus toward work.

  • Free the mind to focus on patient care.
  • Reduce absenteeism for personal tasks.
  • Create time for training and development.
  • Offset commute time.

Find out how St. Elizabeth increased their Physician Engagement Survey results by 10 percentage points.

Concierge Service Examples

On-Campus Errand Running

Concierges work with local vendors to bring services on-site, such as dry cleaning, vehicle servicing and lunch delivery.

Convenience Services

BEST elevates convenience through the provision of stamps, cards and other products on hand, as well as tickets to local and national attractions.

Travel and Event Planning

Leave it up to BEST to plan every detail of your next getaway or event. From making arrangements to exchanging currency, BEST has your employees covered.

Off-Campus Errand Running

Errand services allow employees to offload tasks, such as shopping, prescription pick-up, returns, post office runs and courier services.

Information Research

Concierges save employees the time it takes to research and find a special gift, a new mechanic, or the best deal on new windows, for example.

Home-Based Help

Your employees can ask BEST to wait at their homes for a service repair, installation or delivery, so they don’t have to leave work.

Best Upon Request is an integral component of our physician well-being efforts. Our concierge saves time, energy and mental work for so many of our physicians, taking care of the tasks that consume our free time. This allows our doctors to focus on patients while at work and enjoy protected time away from work, prioritizing themselves and their families. At a time of significant stress and burnout in healthcare, this service truly exists to make physicians’ lives easier.

Mary-Lynn Niland, MD
Director, Physician Well-Being
Central Ohio Primary Care

Dr. Bob Prichard, former CEO & President of St. Elizabeth Physicians, explains why they offered Best Upon Request to providers and its impact.

How We Deliver Winning Concierge Programs to Healthcare Employers

Our team of experts crafts, promotes and manages your customized concierge program, guaranteeing an impactful launch and sustained, robust support.

Customized Program

We create a customized concierge service that meets the unique needs of your medical practitioners.

Concierge Support

You receive highly trained concierge support that’s dedicated to your facility or group.


We continuously promote your program to maximize physician utilization.

Monthly and Annual Reporting

You receive monthly and annual reports with actionable insights and program stats.

Program Features

Our comprehensive range of services is crafted to address the diverse needs of your team, ensuring they can focus on their roles while we take care of the rest.

  • On-site, mobile and virtual services designed for every season of life.
  • 24/7/365 multi-channel access.
  • Request a service in seconds with our concierge app.
  • Curated discounts and vendor relationships.

Our Concierge Platforms

Leveraging cutting-edge technology, our concierge platforms streamline requests, ensuring secure, swift and efficient service delivery.

  • Proprietary and PCI-compliant CyberButler® concierge software and point-of-sale system.
  • Request a service in seconds with our award-winning mobile app, BestURequest.
  • Customer portal with dedicated concierge details, newsletter, vendor discounts and more.
  • Additional multi-channel access: email, two-way text messaging, toll-free phone.

It's been on our radar for years - how do we improve physician wellness and well-being - and this is one of the top three things, if not the first. ... I'm more efficient because of the concierge.

Women's Health