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Maternity Unit Concierge Program

Elevate Your Hospital's Birth Experience

Provide a warm, comfortable and family-centered birthing experience for moms-to-be by supporting her non-clinical needs throughout pregnancy, at the hospital and post-discharge.

Elevate Patient and Family Satisfaction

Create a world-class birth experience that exceeds moms’ expectations.

  • Enhance the warmth and comfort of your LDRP unit.
  • Assist moms, their families and loved ones.
  • Enhance communication and advocacy.
  • Ease moms’ and families’ transition home.

Reduce Stress for Hospital Staff

Say goodbye to burdensome non-clinical tasks that distract your staff and create delays.

  • Empower staff to focus on patient care.
  • Give clinical teams a resource to delegate non-clinical tasks.
  • Improve patient flow.

Increase Market Share

Differentiate your hospital by enhancing the patient experience.

  • Win the life-long loyalty of moms-to-be and their families.
  • Boost brand loyalty.

Discover how Providence St. Jude Medical Center elevated the birth experience for moms by adding BEST's service.


While your staff focuses on fulfilling her medical needs we manage the personal ones, supporting moms every step of the way – from pregnancy and the hospital stay to the precious days following discharge.

Prenatal Care & Pregnancy Planning

  • Finding a pediatrician.
  • Procuring baby gear and ordering breast pumps.
  • Scheduling carpet cleaning, maid services, etc.
  • Hosting virtual tours for moms "hospital shopping."

Pre-Term Triage/Admissions

  • Relocating vehicle to long-term parking or home.
  • Retrieving or procuring items mom needs for delivery and recovery.
  • Supporting waiting guests with phone chargers, reading materials and more.


  • Coordinating birth/newborn photography.
  • Shopping for special gifts.
  • Dropping off meals, including celebration dinners for new mothers.


  • Packing up items.
  • Coordinating transportation home.
  • Picking up prescriptions.

Welcome Home

  • Shopping for groceries and feminine products.
  • Connecting to postpartum services like lactation consultants, sleep services, meal train, WIC, etc.
  • Scheduling vehicle services, home services, pet care, etc.

Special Circumstances

  • Providing resources for surrogates, adoptive parents, single mothers, homeless, NICU or Children's Hospital transfers, and for fetal loss and long-term stays at hospital due to complications.

BEST’s Maternity Concierges complete our team, allowing us to combine superior care with a phenomenal birth experience.

Labor & Delivery Clinical Coordinator, Providence St. Jude Medical Center

How We Deliver Winning Concierge Programs to Maternity Units

Turnkey Solution

Our team of experts crafts and manages your customized concierge program, guaranteeing an impactful launch and sustained, robust support.

Customized Program

We scope and design a custom maternity concierge program designed to increase the warmth and comfort of your LDRP unit while filling the non-clinical gaps to improve your hospital’s birth experience.

Concierge Support

You receive dedicated concierge support from a highly vetted team that’s completed our proprietary training program, Serving the SOUL®.


Our comprehensive communication support propels program awareness among staff, moms and their families.

Monthly and Annual Reporting

You'll receive monthly and annual reports with actionable insights, program statistics, and invaluable feedback from patients and guests.

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Maximize your employees’ professional and personal effectiveness

Our Concierge Platforms

Leveraging cutting-edge technology, our concierge platforms streamline requests, ensuring secure, swift and efficient service delivery.

  • Proprietary and PCI-compliant CyberButler® concierge software and point-of-sale system.
  • Interactive patient portal with dedicated concierge details, enrollment form and more.
  • Additional multi-channel access: email, two-way text messaging, toll-free phone.