Skip to content

Maternity Unit Concierge Services

Give your LDRP patients a better pregnancy & birthing experience with Maternity Concierge Services.
best upon request team member

Differentiate yourself by supporting expecting families from conception to discharge with their pregnancy and delivery to-dos.

Win patients for life by offering world-class concierge and errand running services during mom’s hospital stay.

Boost clinical efficiency by offloading non-medical, out-of-scope tasks that increase patient satisfaction.

Looking to offer a Maternity Concierge for employees?
See how our innovative program supports working mothers.

Services that support mom in every stage of her pregnancy

Services that support mom in every stage of her pregnancy

double quote icon

I didn’t have to leave my wife’s side once — thank you!

double quote icon

The maternity concierge services were above and beyond what we expected.

double quote icon

Having two kids and being pregnant, this service is so much help. I rave about it to all my friends!

double quotes

I didn’t have to leave my wife’s side once — thank you!

double quotes

The maternity concierge services were above and beyond what we expected.

double quotes

Having two kids and being pregnant, this service is so much help. I rave about it to all my friends!

Services for each stage of the patient flow:

Services for each stage of the patient flow:

pregnancy icon

Prenatal Care & Pregnancy Planning

  • Finding a pediatrician
  • Procuring baby gear and ordering breast pumps
  • Scheduling carpet cleaning, maid services, etc.
  • Hosting virtual tours for moms "hospital shopping"
nurse icon

Pre-Term Triage/ Admissions

  • Relocating vehicle to long-term parking or home
  • Retrieving or procuring items mom needs for delivery and recovery
  • Supporting waiting guests with phone chargers, reading materials and more
baby's face icon

Deliveries

  • Coordinating birth/newborn photography
  • Shopping for special gifts like flowers or for big sister/brother
  • Dropping off meals, including celebration dinners for new mothers
baby icon

Discharge

  • Packing up items
  • Coordinating transportation home
  • Picking up prescriptions
family icon

Welcome Home

  • Shopping for groceries and feminine products
  • Connecting to postpartum services like lactation consultants, sleep services, meal train, WIC, etc.
  • Scheduling vehicle services, home services, pet care, etc.
hands holding a heart icon

Special Circumstances

  • Providing resources for surrogates, adoptive parents, single mothers, homeless, NICU or Children's Hospital transfers, and for fetal loss and long-term stays at hospital due to complications

Our Results

Our Results

From moms and dads we've surveyed:

%

Agreed the concierge made their time at the hospital more pleasant.

%

Agreed the concierge helped reduce their stress level

%

Agreed they are more likely to refer someone to this hospital because of the concierge service.

double quotes and gold bar
double quotes

When it comes time for a mother to have her baby at our Family Birth Place, we want their care to be the only focus for her and her family. That’s why we’ve partnered with Best Upon Request. While our physicians and associates concentrate on the health of mom and baby, the concierge team can help mom, dad, grandparents and any other guest with all the other things for which they may not have time – at no cost to them.

Susan McDonald

Vice President and Chief Nursing Officer
St. Elizabeth Healthcare

double quotes and gold bar
double quotes

The maternity concierge program provides another level of service to better meet the needs of the patient and her family, freeing up the parents’ time to bond with their newborn.

Dawn Hernandez Price, MSN, RN

Director, Maternal-Newborn Services
Providence St. Jude Medical Center

forbes logo
today show icon
parents logo
wall street journal logo
the bump icon
fast company logo