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This is the Best Upon Request Staging Site

Maternity Unit Concierge Services

Give Your LDRP Patients a Premier Pregnancy & Birthing Experience with Maternity Concierge Services.
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Differentiate yourself by supporting expecting families from conception to discharge with their pregnancy and delivery to-dos.

Win patients for life by offering world-class concierge and errand running services during mom’s hospital stay.

Boost clinical efficiency by offloading non-medical, out-of-scope tasks that increase patient satisfaction.

Looking to offer a Maternity Concierge for employees?
See how our innovative program supports working mothers.

Services that support mom in every stage of her pregnancy

Services that support mom in every stage of her pregnancy

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I didn’t have to leave my wife’s side once — thank you!

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The maternity concierge services were above and beyond what we expected.

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Having two kids and being pregnant, this service is so much help. I rave about it to all my friends!

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I didn’t have to leave my wife’s side once — thank you!

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The maternity concierge services were above and beyond what we expected.

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Having two kids and being pregnant, this service is so much help. I rave about it to all my friends!

Services for each stage of the patient flow:

Services for each stage of the patient flow:

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Prenatal Care & Pregnancy Planning

  • Finding a pediatrician
  • Procuring baby gear and ordering breast pumps
  • Scheduling carpet cleaning, maid services, etc.
  • Hosting virtual tours for moms "hospital shopping"
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Pre-Term Triage/ Admissions

  • Relocating vehicle to long-term parking or home
  • Retrieving or procuring items mom needs for delivery and recovery
  • Supporting waiting guests with phone chargers, reading materials and more
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Deliveries

  • Coordinating birth/newborn photography
  • Shopping for special gifts like flowers or for big sister/brother
  • Dropping of meals, including celebration dinners for new mothers
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Discharge

  • Packing up items
  • Coordinating transportation home
  • Picking up prescriptions
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Welcome Home

  • Shopping for groceries and feminine products
  • Connecting to postpartum services like lactation consultants, sleep services, meal train, WIC, etc.
  • Scheduling vehicle services, home services, pet care, etc.
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Special Circumstances

  • Providing resources for surrogates, adoptive parents, single mothers, homeless, NICU or Children's Hospital transfers, and for fetal loss and long-term stays at hospital due to complications

Our Results

Our Results

From moms and dads we've surveyed:

%

Agreed the concierge made their time at the hospital more pleasant.

%

Agreed the concierge helped reduce their stress level

%

Agreed they are more likely to refer someone to this hospital because of the concierge service.

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When it comes time for a mother to have her baby at our Family Birth Place, we want their care to be the only focus for her and her family. That’s why we’ve partnered with Best Upon Request. While our physicians and associates concentrate on the health of mom and baby, the concierge team can help mom, dad, grandparents and any other guest with all the other things for which they may not have time – at no cost to them.

Susan McDonald

Vice President and Chief Nursing Officer
St. Elizabeth Edgewood, Covington and Grant

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The maternity concierge program provides another level of service to better meet the needs of the patient and her family, freeing up the parents’ time to bond with their newborn.

Dawn Hernandez Price, MSN, RN

Director, Maternal-Newborn Services
St. Jude Medical Center

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