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Welcome to BEST's Blog

Ideas, insights and inspiration for innovative employers and patient experience professionals.

How One Hospital is Helping Nurses Cope With COVID-19

July 7, 2021

Henry Ford Allegiance Health invested in a concierge benefit that is helping their nurses get through the pandemic’s peak.

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Work from home

The War to Work From Home

June 9, 2021

Companies are calling employees back to the office, but they’re discovering most workers don’t want to return.

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Will COVID-19 Burnout Scorch Your Organization’s Success?

May 10, 2021

25% of employees plan to quit post-pandemic, and the majority cited burnout as the main reason.

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The Business Case for Reducing Nurse Burnout in Hospitals

April 1, 2021

Reducing nurse burnout is a multi-million dollar opportunity for hospitals.

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Physician Concierge delivering dry cleaning to a physician.

Five Perks That Increase Physician Wellness

March 4, 2021

If you want to improve your practice, help your physicians.

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Three Cost-Effective Ways To Increase Hospital Patient Satisfaction

February 22, 2021

Increasing hospital patient satisfaction doesn’t have to be complicated, costly or time consuming.

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