Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
Healthcare is hiring. Workers are exhausted. And healthcare leaders are caught in the middle.
Caregiving isn’t a fringe issue anymore; it’s a workforce reality hiding in plain sight.
Burnout isn’t primarily increasing turnover — it’s quietly draining productivity. Most organizations miss this silent cost.
New research confirms it: nurse burnout is escalating and hospital leaders need practical solutions, not platitudes.
Work-life wellness has shifted from a perk to a performance essential even in a slower economy.
The workplace is entering 2026 with its check-engine light flashing, according to new research. Leaders can’t afford to ignore it.