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The BEST Concierge Blog

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Welcome to the BEST Blog. Your source for unrivaled concierge industry insights.

We’ve taken 30 years of experience in transforming company cultures and brought it to one spot.

Read client and customer success stories, learn more about effective human capital strategies, and glean insights on improving the patient experience.

Physician Burnout is NOT a Problem

09/05/2019

It’s a dilemma. A problem has a solution. Dilemmas don’t. Dilemmas can only be managed because dilemmas are issues that won’t go away. Over 50…

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BEST is Great Place to Work Certified

08/04/2019

We share a common goal with Great Place to Work: build a better world by helping organizations become “great places to work.” Getting Great Place…

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The Key Ingredient for Customer Service Success in Healthcare

07/10/2019

“What makes your patient concierge program different from other customer service solutions?” It’s a question we get a lot and rightfully so. After all, we…

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The Three Biggest Benefits of a Maternity Concierge Program

06/19/2019

Organizations perform better when working mothers are supported. Women comprise almost 50 percent of the U.S. labor force and a third have children under the…

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The Year of the Patient

05/26/2019

2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of this…

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What Your Competition Knows About Patient Experience

01/17/2019

Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care. High-touch customer service is the unsung hero of…

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A Simple Solution to Keep Holiday Stress Under Wraps

12/27/2018

Thirty-five percent of employees view the holidays as one of the most stressful times of the year at the office as personal and professional demands…

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This Critical Factor is Driving Your ED Patient Experience

11/27/2018

Improving your ED patient experience is the single most effective way to increase patient satisfaction scores throughout your entire hospital. When Charles Bukowski wrote, “What…

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It’s a Candidate’s Market. Can You Compete?

10/16/2018

By the time the Great Recession was done it had taken 9 million jobs with it. Supply was short, and competition was fierce. It was…

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Why Employer Branding and Reputation Management are Essential for Successful Recruiting

07/26/2018

In our world of total connectivity, there is immediate access to a never-ending amount of information that has created an entirely new level of transparency;…

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