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The BEST Concierge Blog

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Welcome to the BEST Blog. Your source for unrivaled concierge industry insights.

We’ve taken 30 years of experience in transforming company cultures and brought it to one spot.

Read client and customer success stories, learn more about effective human capital strategies, and glean insights on improving the patient experience.

Concierge Christmas Miracle for Busy Executive & Military Wife

Happy mother showing Christmas ball to baby near Christmas tree

The hustle and bustle of the holiday season can turn even the jolliest elf into a grinch. Holiday stress is a real problem; according to…

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New Mom Knocks Down Breastfeeding Barriers at Work


Lauren didn’t know how she was going to feed her four-month-old, Charlye. As a working mother, that is actively nursing, she was worried about maintaining…

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Adulting Benefits: The Hot Trend Targeting Employee Burnout

Adulting Benefits Help Reduce Employee Burnout

Should organizations help their employees with adulting? One day Michael overheard human resources discussing the idea of adulting benefits to reduce employee burnout, and couldn’t…

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Physician Burnout is NOT a Problem


It’s a dilemma. A problem has a solution. Dilemmas don’t. Dilemmas can only be managed because dilemmas are issues that won’t go away. Over 50…

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BEST is Great Place to Work Certified


We share a common goal with Great Place to Work: build a better world by helping organizations become “great places to work.” Getting Great Place…

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The Key Ingredient for Customer Service Success in Healthcare


“What makes your patient concierge program different from other customer service solutions?” It’s a question we get a lot and rightfully so. After all, we…

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The Three Biggest Benefits of a Maternity Concierge Program


Organizations perform better when working mothers are supported. Women comprise almost 50 percent of the U.S. labor force and a third have children under the…

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The Year of the Patient


2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of this…

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What Your Competition Knows About Patient Experience


Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care. High-touch customer service is the unsung hero of…

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A Simple Solution to Keep Holiday Stress Under Wraps


Thirty-five percent of employees view the holidays as one of the most stressful times of the year at the office as personal and professional demands…

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