Concierge Blog
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 29 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies.
Five Simple Ways to Show Your Employees They’re Valued
June 4, 2018If the war for talent had a battle cry it would be: “Attracting and retaining the right people is critical for organizations today.” A tougher…
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Celebrating the Patient Experience
May 7, 2018Jason Wolf, president of the Beryl Institute, an organization committed to advancing the patient experience, reminds us that “Healthcare is, at its core, about human…
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How to Give Employees With Rigid Schedules the Flexibility They Crave
February 12, 2018Flexibility is the new 9 to 5. Millennials, the largest generation in the U.S. workforce, strongly desire flexibility as do the upcoming Generation Z, and…
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The Correlation Between Employee Satisfaction and Patient Experience in Hospitals
January 30, 2018Today, patient experience ratings and patient outcomes are a critical part of reimbursements and incentives for U.S. hospitals. Organizations that deliver a “superior customer experience…
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Five Easy Ways for Employers to Reduce Stress and Increase Productivity During the Holidays
December 1, 2017“It was the best of times, it was the worst of times,” wrote Charles Dickens in A Tale of Two Cities. This paradox captures how…
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