The BEST Concierge Blog
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights.
We’ve taken 30 years of experience in transforming company cultures and brought it to one spot.
Read client and customer success stories, learn more about effective human capital strategies, and glean insights on improving the patient experience.
A patient concierge is one of the most effective resources for hospitals to increase patient, family and guest satisfaction.
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Together, we are facing a truly unprecedented situation. COVID-19, a global pandemic, has touched everyone and everything. It’s affecting all our families, our businesses, our…
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Companies who give their employees job autonomy are 10 to 20 times more likely to outperform traditional organizations. Autonomy empowers employees and empowered employees…
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76% of millennials say they would leave their current position for a new opportunity. Better workplace benefits are among the top three reasons why millennial…
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Dr. Doug Flora, a successful oncologist, husband and father, describes his life as “professionally successful, but time-bankrupt.” For 19 years, his personal life, needs and…
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Leadership expert and New York Times best-selling author, Simon Sinek, said, “Customers will never love a company until the employees love it first.” Best Upon…
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The hustle and bustle of the holiday season can turn even the jolliest elf into a grinch. Holiday stress is a real problem; according to…
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Lauren didn’t know how she was going to feed her four-month-old, Charlye. As a working mother, that is actively nursing, she was worried about maintaining…
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Should organizations help their employees with adulting? One day Michael overheard human resources discussing the idea of adulting benefits to reduce employee burnout, and couldn’t…
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It’s a dilemma. A problem has a solution. Dilemmas don’t. Dilemmas can only be managed because dilemmas are issues that won’t go away. Over 50…
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