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The BEST Concierge Blog

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Welcome to the BEST Blog. Your source for unrivaled concierge industry insights.

We’ve taken 30 years of experience in transforming company cultures and brought it to one spot.

Read client and customer success stories, learn more about effective human capital strategies, and glean insights on improving the patient experience.

What Is a Patient Concierge?

April 7, 2020
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  A patient concierge is one of the most effective resources for hospitals to increase patient, family and guest satisfaction.

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How Best Upon Request is Responding to Coronavirus (COVID-19)

March 18, 2020
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Together, we are facing a truly unprecedented situation. COVID-19, a global pandemic, has touched everyone and everything. It’s affecting all our families, our businesses, our…

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The Secret Ingredient to a High Performing Organization

February 9, 2020
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  Companies who give their employees job autonomy are 10 to 20 times more likely to outperform traditional organizations. Autonomy empowers employees and empowered employees…

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The Five Job Benefits Millennial Employees Really Want

January 29, 2020
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76% of millennials say they would leave their current position for a new opportunity. Better workplace benefits are among the top three reasons why millennial…

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Unique Job Perk Saved This Physician From Burnout

January 10, 2020

Dr. Doug Flora, a successful oncologist, husband and father, describes his life as “professionally successful, but time-bankrupt.” For 19 years, his personal life, needs and…

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What We’ve Learned In 2019

December 20, 2019
Best Upon Request's CEO and Founder

Leadership expert and New York Times best-selling author, Simon Sinek, said, “Customers will never love a company until the employees love it first.” Best Upon…

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Concierge Christmas Miracle for Busy Executive & Military Wife

December 4, 2019
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The hustle and bustle of the holiday season can turn even the jolliest elf into a grinch. Holiday stress is a real problem; according to…

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New Mom Knocks Down Breastfeeding Barriers at Work

November 8, 2019

Lauren didn’t know how she was going to feed her four-month-old, Charlye. As a working mother, that is actively nursing, she was worried about maintaining…

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Adulting Benefits: The Hot Trend Targeting Employee Burnout

October 14, 2019
Adulting Benefits Help Reduce Employee Burnout

Should organizations help their employees with adulting? One day Michael overheard human resources discussing the idea of adulting benefits to reduce employee burnout, and couldn’t…

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Physician Burnout is NOT a Problem

September 5, 2019

It’s a dilemma. A problem has a solution. Dilemmas don’t. Dilemmas can only be managed because dilemmas are issues that won’t go away. Over 50…

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