Concierge Blog
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 29 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies!
BEST is Great Place to Work Certified
August 4, 2019We share a common goal with Great Place to Work: build a better world by helping organizations become “great places to work.” Getting Great Place…
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The Key Ingredient for Customer Service Success in Healthcare
July 10, 2019“What makes your patient concierge program different from other customer service solutions?” It’s a question we get a lot and rightfully so. After all, we…
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The Three Biggest Benefits of a Maternity Concierge Program
June 19, 2019Organizations perform better when working mothers are supported. Women comprise almost 50 percent of the U.S. labor force and a third have children under the…
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The Year of the Patient
March 26, 20192018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of this…
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What Your Competition Knows About Patient Experience
January 17, 2019Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care. High-touch customer service is the unsung hero of…
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A Solution to Keep Holiday Stress Under Wraps
December 27, 2018Thirty-five percent of employees view the holidays as one of the most stressful times of the year at the office as personal and professional demands simultaneously…
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This Critical Factor is Driving Your ED Patient Experience
November 27, 2018Improving your ED patient experience is the single most effective way to increase patient satisfaction scores throughout your entire hospital. When Charles Bukowski wrote, “What…
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