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The BEST Concierge Blog

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Welcome to the BEST Blog. Your source for unrivaled concierge industry insights.

We’ve taken 30 years of experience in transforming company cultures and brought it to one spot.

Read client and customer success stories, learn more about effective human capital strategies, and glean insights on improving the patient experience.

What Are the Benefits of an Employee Concierge?

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We know what you’re thinking: A concierge is a luxury for people that stay at five-star hotels and dine at Michelin-starred restaurants.

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What is a Maternity Concierge?


There is a lot of misunderstanding in the marketplace about what kind of support working mothers need. Most maternity benefits revolve around two factors: the…

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What Is a Patient Concierge?

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  A patient concierge is one of the most effective resources for hospitals to increase patient, family and guest satisfaction.

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How Best Upon Request is Responding to Coronavirus (COVID-19)

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Together, we are facing a truly unprecedented situation. COVID-19, a global pandemic, has touched everyone and everything. It’s affecting all our families, our businesses, our…

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The Secret Ingredient to a High Performing Organization

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  Companies who give their employees job autonomy are 10 to 20 times more likely to outperform traditional organizations. Autonomy empowers employees and empowered employees…

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The Five Job Benefits Millennial Employees Really Want

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76% of millennials say they would leave their current position for a new opportunity. Better workplace benefits are among the top three reasons why millennial…

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Unique Job Perk Saved This Physician From Burnout


Dr. Doug Flora, a successful oncologist, husband and father, describes his life as “professionally successful, but time-bankrupt.” For 19 years, his personal life, needs and…

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What We’ve Learned In 2019

Best Upon Request's CEO and Founder

Leadership expert and New York Times best-selling author, Simon Sinek, said, “Customers will never love a company until the employees love it first.” Best Upon…

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Concierge Christmas Miracle for Busy Executive & Military Wife

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The hustle and bustle of the holiday season can turn even the jolliest elf into a grinch. Holiday stress is a real problem; according to…

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New Mom Knocks Down Breastfeeding Barriers at Work


Lauren didn’t know how she was going to feed her four-month-old, Charlye. As a working mother, that is actively nursing, she was worried about maintaining…

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