Concierge Blog
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 29 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies!
The ROI of Addressing Physician Burnout
September 19, 2019Physician burnout is a public health crisis, with 51 percent of providers reporting symptoms, according to research. While healthcare systems recognize the strong link between…
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Physician Burnout is NOT a Problem
September 5, 2019It’s a dilemma. A problem has a solution. Dilemmas don’t. Dilemmas can only be managed because dilemmas are issues that won’t go away. Over 50…
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Patient-Family Experience: On Parenting My Dying Daughter
August 16, 2019Margaret, a dedicated mother of four, was struggling to manage her youngest daughter’s deteriorating health. Sofia had a rare genetic disorder and needed full-time medical…
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BEST is Great Place to Work Certified
August 4, 2019We share a common goal with Great Place to Work: build a better world by helping organizations become “great places to work.” Getting Great Place…
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The Key Ingredient for Customer Service Success in Healthcare
July 10, 2019“What makes your patient concierge program different from other customer service solutions?” It’s a question we get a lot and rightfully so. After all, we…
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The Three Biggest Benefits of a Maternity Concierge Program
June 19, 2019Organizations perform better when working mothers are supported. Women comprise almost 50 percent of the U.S. labor force and a third have children under the…
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The Year of the Patient
May 26, 20192018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of this…
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