Imagine knowing you helped your organization increase workforce capacity without adding headcount or extending work hours.
That’s what corporate concierge services make possible.
Your employees start their workday with fewer things on their plates and end it with more time for themselves. Their groceries are taken care of, their summer vacation is booked, and their car is getting an oil change.
That’s fewer distractions during the workday, fewer errands to run after work, fewer tasks taking up their weekends, and more time spent on important stuff.
What is a corporate concierge service?
A corporate concierge service is an employer-sponsored benefit that helps employees manage personal tasks and responsibilities.
Think of a concierge as a personal assistant that manages everyday life — running errands, booking travel, planning events, and all the other life admin that bleeds into work hours.
In the workplace, corporate concierge services are seamlessly integrated into an organization’s existing operations, with support available virtually, on-site, or both. And a dedicated app for convenient access. The result? Fewer personal demands competing for employees’ attention during the workday.
Companies like Best Upon Request offer virtual, on-site, and hybrid corporate concierge services with programs tailored to each organization’s unique needs.
The biggest benefits of a concierge service
Corporate concierge services do more than make everyday life easier for employees. By helping employees save time, reduce stress, and manage personal responsibilities, employers can increase workforce capacity, improve productivity, and strengthen retention. Here’s how a concierge service can benefit your employees and your bottom line.
Increase employee productivity
Improving productivity doesn’t always mean asking employees to do more. Sometimes, it means giving them more capacity to do their best work.
Corporate concierge services help create that capacity by taking time-consuming personal responsibilities off employees’ plates. According to BEST’s internal service data, concierge assistance can save employees approximately one to four hours per service.
For an employee who uses the benefit several times a year, those hours add up. That’s more time for personal priorities outside of work and fewer competing demands on their attention during the workday.
For employers, the opportunity is clear: more workforce capacity without adding headcount, extending work hours or stretching employees even thinner.
Strengthen recruitment and retention
Recruiting and replacing employees is expensive. And when experienced employees leave, organizations lose more than headcount. They lose institutional knowledge, productivity and the time invested in developing that talent.
For industries such as finance, legal services, consulting, biotechnology, and information technology, where specialized skills and institutional knowledge are especially valuable, employee retention strategies are critical to protecting that investment.
Corporate concierge services can strengthen those strategies by addressing the everyday pressures that contribute to employee stress and burnout.
Unlike benefits designed for a specific life event or demographic, concierge services support employees through changing needs, from early career and parenthood to caring for aging relatives.
That versatility makes concierge services a valuable addition to an employer’s total rewards package. It can help attract prospective talent while giving existing employees more reasons to feel supported, valued and committed to their organization.
Improve work-life balance
Employees who spend their evenings and weekends catching up on personal responsibilities have less time to rest, recharge and enjoy life outside of work. Over time, that can take a toll on their energy, engagement and performance.
Corporate concierge services help protect that personal time by taking everyday responsibilities off employees’ plates. The result is more opportunity to disconnect from work and return feeling refreshed.
For employers, supporting work-life balance is an investment in a healthier, more sustainable workforce. Reducing the pressure employees face outside of work can help prevent burnout, improve job satisfaction, and support long-term retention.
And the impact is tangible. Among BEST concierge customers surveyed, 98% reported reduced stress.
Enhance your organization’s employee experience
Employees want to feel that their employer understands and supports them as people, not just as workers.
A corporate concierge service helps turn that sentiment into action.
Rather than simply encouraging employees to prioritize their well-being, employers give them a resource that makes everyday life more manageable.
The benefit is also highly personalized. One employee might need help finding childcare, while another might need assistance with coordinating home repairs or planning a family event.
Both receive support that matters to their individual circumstances.
That sense of support can contribute to a stronger employee experience and reinforce an organization’s commitment to its people. In BEST’s customer feedback, 92% of respondents say the service makes them feel more valued by their employer.
That sense of support can contribute to a stronger employee experience and reinforce an organization’s commitment to its people.
Reduce the burden on your internal teams
The benefits of a concierge service extend beyond the employees who use it.
HR teams and office managers often find themselves fielding requests that fall outside their core responsibilities, from coordinating office celebrations to planning events and handling last-minute needs.
While these tasks may seem small, the time spent managing them adds up.
A corporate concierge service can handle routine requests, which allows internal teams to focus on higher-priority work while ensuring employees still get the support they need.
What services does a corporate concierge offer?
One of the biggest advantages of a corporate concierge service is its versatility. Rather than focusing on a single need, concierge services offer personalized support for the many responsibilities employees juggle every day — no matter where they work. From simple errands to more complex requests, the possibilities are extensive.
Here’s a look at some of the ways a corporate concierge can help.
Virtual concierge services
With virtual concierge services, personalized support is always within easy reach, making it an ideal solution for remote, hybrid, and geographically dispersed workforces.
On-site concierge services
BEST’s on-site concierges provide all the personalized support available through virtual services, plus hands-on assistance with tasks that require in-person presence. From running errands to coordinating vehicle maintenance, on-site concierges help employees check more off their to-do lists without interrupting their workday.
Hybrid corporate concierge services
Hybrid concierge programs combine on-site and virtual assistance, giving organizations a flexible way to support different employee needs.
For example, an organization might offer an on-site concierge at its headquarters while providing virtual support to employees at smaller offices or working remotely.
This approach allows employers to tailor the program to their workforce rather than expecting every employee to access the benefit in the same way.
The best delivery model depends on your workforce’s location, work arrangements, and the types of services employees are most likely to use.
What does a corporate concierge service cost?
Pricing for concierge programs varies based on your organization’s size and needs. Several variables affect the pricing:
- Hours of service.
- Number of employees
- Number and distance of offices/buildings (concentration of workforce)
- Service mix priority (i.e., focus on errand running versus at-desk sales or virtual services)
- Urban versus suburban environment
These factors, among others, contribute to the formula used to staff a successful concierge program for your organization, so the right pricing depends on your specific needs.
What should you look for in a corporate concierge provider?
Not all corporate concierge services operate the same way, so it’s important to understand how the program will support your employees and fit within your organization before choosing a provider.
Consider these questions:
- Service availability: Does the provider offer the types of assistance your employees need most?
- Workforce accessibility: Can employees access the service whether they work on-site, remotely, or across multiple locations?
- Ease of use: How do employees submit requests, communicate with their concierge, and receive updates?
- Implementation and promotion: Will the provider help launch the program and encourage employees to use it?
- Reporting and measurement: Can the provider track utilization, service activity, employee satisfaction and time savings?
- Service quality: How are concierges trained, and how does the provider maintain consistent service standards?
- Pricing and scalability: How does the program’s cost structure accommodate your workforce size and future growth?
A strong corporate concierge partner should do more than complete requests. They should help your organization implement, promote, and measure the benefit.
Find the right concierge program for your workforce
Not all corporate concierge services are created equal. Our complimentary Concierge Buyer’s Guide helps you compare providers, ask the right questions, and choose a program that fits your employees’ needs and your organization’s goals.
Frequently asked questions about corporate concierge services
Is a corporate concierge service an employee benefit?
Yes. A corporate concierge service is an employer-sponsored benefit that helps employees manage personal tasks and everyday responsibilities. It complements traditional benefits by providing practical, personalized assistance that can save time, reduce stress, and support work-life balance.
What is the difference between a corporate concierge and a personal assistant?
A personal assistant typically supports one individual or executive, often with a defined set of ongoing responsibilities. A corporate concierge service is designed to serve a broader employee population, allowing employees to request assistance with personal and everyday tasks as needed.
Can remote employees use corporate concierge services?
Yes. Virtual corporate concierge services allow remote and geographically dispersed employees to request assistance by phone, online, or through mobile apps. Employers can also combine virtual and on-site services to accommodate different work arrangements.
How much does a corporate concierge service cost?
Corporate concierge pricing varies based on factors such as workforce size, service delivery model, program scope and provider. Employers should also clarify whether the program fee covers only concierge assistance or also includes the cost of third-party goods and services.
How do employers measure the success of a corporate concierge program?
Employers can evaluate a corporate concierge program by tracking employee participation, repeat utilization, time savings, satisfaction surveys, and other workforce metrics. Reviewing these metrics over time helps organizations understand how employees use the benefit and the value it delivers.
Are corporate concierge services only for large companies?
No. Corporate concierge services can be structured for different workforce sizes and organizational needs. Virtual delivery models, in particular, can provide access to concierge assistance without requiring a full-time, on-site concierge.
Make everyday life easier for your employees
Your employees bring their personal lives to work. And while you can’t eliminate every responsibility competing for their time, you can give them a resource that makes those responsibilities easier to manage.
That’s where a corporate concierge service can make a difference.
At Best Upon Request, we help organizations support employees through personalized concierge services that save time, reduce stress, and make everyday life a little easier.
With on-site, virtual, and hybrid delivery options, our programs are designed to support employees wherever they work.