Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care.
Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care.
35% of employees view the holidays as one of the most stressful times of the year.
The emergency department is a hospital’s introduction to millions of healthcare consumer every year.
After recovering from the great recession the tables have turned on employers.
Our world of total connectivity has created a level of transparency that’s changing recruiting.