Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
Not all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it.
Companies with top-performing supplier-diversity programs develop strategic partnerships with minority-owned businesses to produce innovative solutions for key business initiatives.
Most organizations with a concierge service consider developing an in-house program.
Meet Jennifer Ryan a member of BEST’s patient concierge team serving patients and patient families at Cincinnati Children’s Hospital.
Before globalization and the advent of 24-hour connectivity work-life balance was plausible. The future is work-life integration.
In a value-based reimbursement model building a brand of service excellence is crucial.