Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
Now that Millennials are the largest generation in the U.S. workforce new retention strategies are needed to match their values and priorities.
Read More
A year ago a few of us had the pleasure of hearing John O’Leary speak at a Vistage session.
Read More
Since 2016 Natalie has been a patient concierge with BEST, providing services to patients, patient families and employees.
Read More
Organizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.
Read More
Every holiday season employees ask themselves, “How am I going to get this all done?”
Read More
Not all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it.
Read More