Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
We share a common goal with Great Place to Work: build a better world by helping organizations become “great places to work.”
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“What makes your patient concierge program different from other customer service solutions?”
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Organizations perform better when they support working mothers.
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2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care.
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Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care.
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35% of employees view the holidays as one of the most stressful times of the year.
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