Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
Should organizations help their employees with adulting?
It’s a dilemma. A problem has a solution. Dilemmas don’t.
We share a common goal with Great Place to Work: build a better world by helping organizations become “great places to work.”
“What makes your patient concierge program different from other customer service solutions?”
Organizations perform better when they support working mothers.
2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care.