Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
Organizations perform better when they support working mothers.
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2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care.
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Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care.
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35% of employees view the holidays as one of the most stressful times of the year.
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The emergency department is a hospital’s introduction to millions of healthcare consumer every year.
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After recovering from the great recession the tables have turned on employers.
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