Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
Managing remotely comes with many advantages, but there are also a few challenges to overcome.
BEST’s CEO, Tillie Hidalgo Lima, reflects on the past year and hints at what is in store for 2022.
Is your organization ready for the post-pandemic paradigm shift that is shaping 2022’s workforce trends?
To survive in a competitive industry healthcare organizations must adapt to new patient behavior.
Determining what the term “concierge” means in today’s consumer-centric healthcare market can get confusing.
Hospitals need a cost-effective patient satisfaction solution.