Welcome to BEST's Blog
Ideas, insights and inspiration for innovative employers and patient experience professionals.
Burnout isn’t primarily increasing turnover — it’s quietly draining productivity. Most organizations miss this silent cost.
New research confirms it: nurse burnout is escalating and hospital leaders need practical solutions, not platitudes.
Work-life wellness has shifted from a perk to a performance essential even in a slower economy.
The workplace is entering 2026 with its check-engine light flashing, according to new research. Leaders can’t afford to ignore it.
The most significant workplace trend since going remote isn’t about where we work; it’s about when.
Skip the shiny perks that look good on paper but don’t perform. Invest in the employee benefit that gives your employees more time.