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Welcome to BEST's Blog

Ideas, insights and inspiration for innovative employers and patient experience professionals.

Will Your Hospital Join the Patient Experience Movement?

March 17, 2017

Takeaways from the Beryl Institute’s 2017 Patient Experience Conference.  

Employee Concierges Provide Customer Service Excellence

February 14, 2017

Organizations that invest in employee concierge services are showing their workforce how deeply they’re valued.

Who Pays for a Concierge?

June 11, 2015

Factors determining the price of concierge services.

Consent Preferences