What eight years of being Great Place to Work certified has taught us.
Eight consecutive years of certification doesn’t happen because of free lunches, fun events, or words painted on an office wall. It happens because employees consistently trust the organization they work for. That trust is what makes this recognition meaningful.
So, what has helped us earn that trust year after year? A few principles have shaped our culture from the beginning.
1. We Give People Meaningful Work
Competitive pay and strong benefits matter. But increasingly, people also want to know their work matters.
At BEST, our team members don’t just complete tasks. They help a nurse spend more time with her family after a demanding shift. They help an overwhelmed caregiver coordinate services for an aging parent. They solve everyday problems that reduce stress for employees, patients, and families.
We call these “mission moments.” They’re everyday reminders that even seemingly small acts can have a meaningful impact on someone’s life.
That purpose shows up in what our employees tell us.
- 94% say their job has special meaning and is more than “just a job.”
- 98% feel a sense of pride in what they accomplish.
- 97% are proud to tell others they work at BEST.
- 92% say BEST is a fun place to work.
Purpose isn’t something we talk about once a year. It’s something our people experience every day.
2. We Believe Great Work Starts with Supporting the People Doing It
Our business exists to help organizations improve work-life balance for employees, healthcare workers, patients, and families.
We believe that mission shouldn’t stop with our clients.
People do their best work when they have the support they need to thrive professionally and personally. Our team members are parents, caregivers, volunteers, coaches, spouses, friends, and community members before they log in for the day.
Creating a workplace where people feel supported isn’t separate from our mission. It’s how we live it.
3. We Treat Culture Like Something You Build Every Day
We believe culture isn’t defined by what an organization says. It’s defined by what employees experience every day.
It’s how leaders communicate during change. It’s whether people feel trusted to make decisions. It’s how teammates support one another when workloads increase. It’s whether people believe the company’s actions consistently match its words.
For us, trust isn’t simply one of our values. It’s our business model.
Every day, clients trust our concierge teams with deeply personal responsibilities. That level of trust can only exist when it’s first reinforced internally.
We work to build that trust through transparency, accountability, and honest conversations.
Employees understand where the company is headed, how their work contributes to our mission, and they’re encouraged to ask questions, share ideas, and learn from mistakes rather than hide them.
That trust creates commitment.
99% of our employees said they would strongly recommend BEST to friends and family as a great place to work, and 88% said they want to work here for a long time.
Culture isn’t built once.
It’s built every day.
Great Workplaces Start by Listening
One reason Great Place to Work Certification carries so much credibility is that employees answer anonymously.
That honesty matters.
As one of our Customer Success Managers likes to say, “Your Great Place to Work score is data. What you do with it is culture.”
Receiving positive feedback is rewarding, but the real value comes from learning where we can improve.
Every survey gives us the opportunity to better understand our employees’ experiences, celebrate what’s working, and continue strengthening the areas where we can do better.
That’s one reason earning this certification for eight consecutive years means so much. It shows we’re moving in the right direction and reminds us that creating a great workplace is never finished.
Why It Matters
When employees feel trusted and supported, they do their best work.
They collaborate more effectively. They solve problems more creatively. They build stronger relationships with clients. And they’re more likely to stay and grow with the organization.
For us, that means better experiences for the employees, healthcare workers, patients, and families we serve.
Creating a great workplace isn’t separate from delivering great service.
The two are inseparable.
Thank You to Our Team
We’re honored to be Great Place to Work Certified for the eighth consecutive year, but this recognition belongs to our employees.
Thank you for your trust, your dedication, and the culture you’ve helped create.
Great Place to Work Certification isn’t something you earn once and keep forever. Every year, employees decide whether you’ve continued to earn their trust.
That’s why this recognition matters.
And that’s why tomorrow matters just as much as today.