From Resilience to Brilliance: CEO End-of-Year Message

As we stand on the brink of a new year, I can’t help but reflect on the remarkable journey we’ve been on together.

This past year has been a testament to our resilience, determination and unwavering commitment to our values. Restoration is a word that resonates deeply with our collective experience. We’ve witnessed a trajectory of growth that mirrors the thriving days before the pandemic disrupted our lives and industry. It feels like we’ve finally moved beyond the immediate impacts of COVID, steering our company and the concierge industry toward a path of renewed vitality.

Our growth amidst an uncertain economy is a testament to our unwavering dedication. We’ve not just sustained our existing relationships but expanded with our cherished clients and welcomed opportunities with new partners. This growth reflects the trust and confidence our clients have placed in us, and it speaks volumes about the exceptional teams we’ve built and the robust processes and technologies we employ.

At the heart of our success lies our commitment to understanding and serving our clients better. Our approach involves customizing concierge applications that precisely align with the unique needs of each client. We’re not just service providers; we’re strategic consultants, invested in understanding the challenges our clients face and dedicated to offering solutions that drive success.

Our journey of continuous improvement is unending. We start with an unwavering focus on data security and PCI compliance. Our teams have shown exceptional discipline and knowledge in this domain, reflected in our robust internal indices. We leverage risk analysis tools to identify areas for process enhancement, ensuring that we stay ahead in safeguarding sensitive information.

Investing in technology remains a cornerstone of our commitment. This year, our focus on enhancing the customer experience journey led to significant improvements in our mobile applications. This investment reflects our dedication to staying at the forefront of technological advancements.

Amidst all our achievements, our commitment to our people remains unparalleled. Our culture of trust, support and empowerment has been instrumental in retaining exceptionally talented people.  It’s not just about the work we do; it’s about the environment we nurture — a place where our extraordinary people feel valued and empowered. I am immensely proud that for the fifth consecutive year, we’ve secured the Great Place to Work® certification — an affirmation of our commitment to being an employer of choice.

As we prepare to embrace the opportunities and challenges that the coming year brings, we’ll carry forward the spirit of innovation, collaboration and resilience that defines BEST. Together, we’ll continue to elevate our standards and serve our clients with excellence.

Here’s to a brilliant year ahead!