Patient Experience
Dive into the human side of healthcare.
Since 2016 Natalie has been a patient concierge with BEST, providing services to patients, patient families and employees.
Organizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.
Not all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it.
Meet Jennifer Ryan a member of BEST’s patient concierge team serving patients and patient families at Cincinnati Children’s Hospital.
In a value-based reimbursement model building a brand of service excellence is crucial.
Margaret, the mother of a pediatric patient, shares how patient concierge services helped her cope during her daughter’s hospitalization.
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