BEST Leadership Team

BEST Leadership Team

In 2014, Best Upon Request adopted Holacracy, a new organizational operating system that makes us more agile, efficient and transparent, allowing us to better serve our clients. The Compass Circle represents “lead links”and “rep links” from other circles, and other roles. This circle’s, and our company’s, purpose is to create life-enriching experiences.

BEST Leadership Team

In 2014, Best Upon Request adopted Holacracy, a new organizational operating system that makes us more agile, efficient and transparent, allowing us to better serve our clients. The Compass Circle represents “lead links”and “rep links” from other circles, and other roles. This circle’s, and our company’s, purpose is to create life-enriching experiences.

Chief Executive Officer

Tillie Hidalgo Lima

Tillie Hidalgo Lima

Born in Cuba, Tillie and her parents, Matilde and Alberto Hidalgo, escaped in 1961 to find freedom in the United States. Coming with only 10 pesos, her parents taught her resourcefulness and determination. They became U.S. citizens in 1969.

After graduating from the University of Cincinnati, Tillie was a pharmacist for 13 years before coming to BEST as vice president of operations. She became president/CEO in 2003 and created a Board of Advisors in 2005.

LEADERSHIP TEAM

Bill Mills

William (Bill) Mills

President/Chief Operating Officer

Originally from Eastern Kentucky, Bill moved to Cincinnati and joined the Best Upon Request team in 2012, where he provides leadership in service delivery, account management and customer service.

Jessi Lima Bollin

Jessi Lima Bollin

VP, Marketing and Communications

Jessi started working for Best Upon Request seasonally in 2000. She joined full time in 2007 and has energized numerous roles as she grew the marketing and communications team to support the needs of the company. Her leadership supports marketing to three key audiences: leads, customers and community.

Sean Hildebrandt

Sean Hildebrandt

National Sales Executive

Sean joined Best Upon Request in 2014, as the national sales executive. Prior to BEST, Sean worked for five years as a key account sales executive for Enquirer Media. Throughout his career he has held various sales and marketing roles with Fortune 500 Companies, advertising agencies, and local family owned businesses.

Katie Schanne

Katie Schanne

VP, Finance and Information Systems

Katie has been Best Upon Request’s controller since October 2011. Prior to joining BEST, Katie worked at Plante Moran as an audit manager and outsourced controller/CFO.

Katie is a member of the American Institute of Certified Public Accountants (AICPA) and the Ohio Society of Certified Public Accountants.

Natalie Lima Hall

Natalie Lima Hall

HR Leader

Natalie began working for Best Upon Request in 2004, and joined full time in 2010. She has energized many roles at BEST, which gives her a unique perspective as HR Leader. Natalie’s strategic vision ensures the best team member experience. She is a SHRM Certified Professional.

 

Chuck Haddox

Chuck Haddox

Client Ambassador

Originally from Texas, Chuck joined the Best Upon Request team in 2015. His primary roles include client relations and providing leadership to the service delivery team. Before coming to BEST, Chuck worked in the financial services industry and in various non-profit Christian ministries.

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