Executive Testimonials

“I would like to share with you the amazing job our concierge service does for our families … [The concierge] rounds on our floor every day and has helped many families get things they need. She also has a relationship with our families and she has the ability to relate to the families in one of their most critical times.  I often say they improve my family satisfaction for me. They have also done some great things for my staff.   I just want to give a shout out to them and the amazing work they do every day.  This is an awesome program and I know the families agree also.  Thanks so much.”

– Wendy Ungard, Clinical Director, Cincinnati Children’s Hospital Medical Center




“We are very pleased to provide this service to our employees, patients and visitors. Already we are receiving rave reviews from those who have used the services and anticipate it only to get more valuable as the partnership continues.”

– Sheena Benson, former Director of Human Resources, Havasu Regional Medical Center





“I was impressed with [Best Upon Request’s] service offerings and their creative strategy to offer additional services that will benefit both our employees and patient families. BEST helps Cincinnati Children’s meet its Supplier Diversity goal to spend 7.5% of its annual budget with minority and women-owned businesses.”

– De Asa Nichols, Cincinnati Children’s Supplier Diversity Manager, Cincinnati Children’s Hospital Medical Center




“We recognize the stress patients can feel during a hospital stay.  Best Upon Request at UC Medical Center will serve to reduce patient concerns during their hospital stay so they can focus on their healing.  Offering the new concierge service is part of our continued dedication to patient satisfaction and high quality level of care the community has come to expect from us.”

– Nancy Barone, Vice President and Chief Operating Officer, UC Medical Center





Patient Testimonials

“The idea of a concierge is like adding a family member. Outstanding performance. Thanks. This is a first and really takes this hospital up a notch. I’m excited about this!”

“I love, love, love the services this hospital has provided. I would highly recommend this hospital to everyone! Thank you!”

“I can’t do any better than this. They really take care of you here.”

“Having this added bonus was so nice.  I am here by myself with no family so the concierge was extremely kind to help me out.”