The Christ Hospital Success Story
In April 2013, The Christ Hospital launched a patient concierge program through Best Upon Request to raise the bar and provide exceptional experiences to patients and their family members in the Same Day Surgery Unit. In the first year, 26,588 interactions and services were performed for patients and family members.
Havasu Regional Medical Center Success Story
Best Upon Request began providing concierge services to the employees and patients at Havasu Regional Medical Center (HRMC) on June 24, 2013. In three months, inpatient HCAHPS scores improved.