Patient Concierge Services

Best Upon Request’s Patient Concierge program works in partnership with your clinical staff to create a culture of service excellence by providing on-demand, non-medical patient and family services.

PROGRAM BENEFITS

Patient concierges in front of the office

Improving the Patient Experience, One Patient at a Time.

Patient Concierge services give your care providers the freedom to focus on what’s important: their patients. For your patients, it grants them peace of mind and the freedom to focus on what they need: healing.

The BEST Effect

99% of surveyed patients agree their satisfaction at their hospital had increased because of the concierge service.

We want your patients to have the best of both worlds: compassionate care and strong clinical outcomes. BEST’s Patient Concierge program manages the non-medical stressors of your patients and their families; immediately elevating their experience and satisfaction.

For our inpatient program, understanding what we do is
“As easy as A, B, C and D!”®

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Concierge taking forms from a patient

Admissions Assistance

Our concierges book travel arrangements for guests, purchase special toiletries, retrieve forgotten items and coordinate shipping.

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Concierges helping a patient in their hospital room

Bedside Assistance

Some of the services patients and families appreciate at the bedside are food delivery from local restaurants, mail retrieval, assistance planning special celebrations, banking and notary services.

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Concierge buying a gift with a balloon

Customer Service

Make your organization truly patient-centric by elevating customer service. BEST concierges can provide wayfinding services, handle patient complaints and service recovery, facilitate a lost-and-found system and provide front desk help.

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Concierge assisting with discharge

Discharge Assistance

BEST will ensure that your guests leave in comfort. Our patient concierges can transfer belongings, pick up prescriptions and supplies, deliver groceries, arrange transportation and wait with patients.

Schedule an Exploratory Call

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Because of our commitment to the patient experience, BEST is included in the Beryl Institute’s Marketplace

BEST SUCCESS STORIES

The BEST concierge team is wonderful! We don’t know how we would have made it through our hospital admission without them. They went above and beyond to take care of all our needs. I wish every hospital had this service.

- The Jewish Hospital – Mercy Health Patient

This is the only hospital that I’ve been to that has a concierge service and it’s amazing! It completely changed my experience. My entire family felt cared for.

- University of Cincinnati Medical Center Patient

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Interested in learning how our services can improve your organization? Schedule an exploratory call.