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Company Overview

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In business since 1989, Best Upon Request is a certified Minority and Women Business Enterprise, and Corporate Plus® Member of the National Minority Supplier Development Council, providing on-site concierge services to organizations nationwide.

BEST helps employees save time and decrease stress, resulting in increased engagement and commitment to their employer. For healthcare clients, BEST also takes care of patients’ non-medical needs to improve the patient experience. With more than 50 on-site offices in 11 states, BEST serves customers in 29 states and Puerto Rico.

What We Stand For

What We Stand For

An organization’s mission, vision and values are its foundation. At Best Upon Request (BEST), it’s our values that define our behaviors which drive our culture, which creates successful performance. Performance is how we think, how we measure, how we plan and how we execute. Our mission, vision and values created standards of behavior that guide us as we unleash the potential of each day for our customers, our clients and one another.

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Our Mission

To unleash the potential of each day.

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Our Vision

To be recognized throughout the world for creating life-enriching experiences.

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Our Core Values

We are trustworthy
We are resourceful
We are compassionate
We focus on results
We create value

Behavior Standards

Behavior Standards

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We are transparent, authentic and reliable. Our words match our actions, we own our mistakes and we have our customers’ best interests at heart.

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We delight those we serve by creatively anticipating their needs. We are solution providers and optimize our resources.

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We are experts in showing empathy, providing relief and enriching each other’s lives by being servant-hearted leaders. We serve eye to eye, heart to heart.

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Focus on Results:

We live out our continuous improvement philosophy by being accountable and achieving our metrics. We are strategic partners for our clients and experts at delivering the BEST customer experience.

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Create Value:

We exceed expectations and impact culture to become invaluable partners for our clients, customers, team members and communities.

Regions We Serve

Regions We Serve

Geographically, we are able to provide services anywhere in the United States. From California to Connecticut and everywhere in between, BEST recruits, hires, trains and manages professional concierges from within your local market.

Supporting Our Community

Supporting Our Community

Best Upon Request is committed to improving the quality of life in the communities we serve. Our Culture and Community Team organizes volunteering opportunities and other charitable initiatives at our corporate office. Examples include donating items to the Ronald McDonald House, hosting a birthday party for children at Visions Community Services and volunteering at the YWCA Battered Women’s Shelter.

Team members are encouraged to give back to the community with their time, talent or treasure. Since 2008, we have participated in United Way campaigns and have been ranked on United Way of Greater Cincinnati’s Pacesetter Companies list multiple times.



Best Upon Request is proud to be affiliated with the following organizations:

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