Patient Concierge Program
Bridging the Gaps to Patient Experience Excellence
Improve your hospital's patient experience and enhance efficiency while alleviating staff stress by outsourcing the non-clinical needs of your patients and their families to us.
Elevate Patient and Family Satisfaction
Create a hospital experience that exceeds your patients’ expectations.
- Streamline patient and family experiences.
- Enhance communication and advocacy.
- Ease hospital transitions.
Reduce Stress for Hospital Staff
Say goodbye to burdensome non-clinical tasks that distract your staff and create delays.
- Empower staff to focus on patient care.
- Give clinical teams a resource to delegate non-clinical tasks.
- Improve patient flow.
Competitive Market Differentiator
Differentiate your hospital by enhancing the patient experience.
- Boost brand loyalty.
- Create customers for life.
Welcome to a New Era of Patient-Centric Care
For patients and their loved ones, the experience of being cared for is just as important as the care itself. Recognizing this integral aspect, we address your hospital's non-clinical patient and family care gaps. Our specialized concierge support system is designed to bridge these crucial gaps, streamlining and managing tasks outside the clinical spectrum.
Seamless Support From Admissions to Post Discharge
It’s as easy as A, B, C and D!®
Admissions Assistance
- Book travel arrangements for guests.
- Purchase special toiletries.
- Retrieve forgotten items.
- Coordinate shipping.
Bedside Assistance
- Food delivery from local restaurants.
- Mail retrieval.
- Coordinating special celebrations.
- Banking and notary services.
Customer Service
- Provide front desk help.
- Wayfinding services.
- Manage patient complaints and service recovery.
- Facilitate a lost-and-found system.
Discharge Assistance
- Arrange transportation and wait with patients.
- Pick up prescriptions and supplies.
- Transfer belongings.
- Deliver groceries.
How We Deliver Winning Concierge Programs to Hospitals
Our customer success team creates, markets and manages your tailored concierge program. They're like your backstage VIP crew, ensuring an impactful launch and unwavering, top-notch support.
Patient customers agree BEST made their time at the hospital more pleasant.
Patient customers agree the concierge helped reduce their stress level.
Patient customers agree they are more likely to refer someone to the hospital because of the concierge service.
Patient customers agree their hospital experience improved because of the concierge service.
Unlocking Success Together
Our Seamless Implementation Process
Elevate Comfort. Enhance Communication.
Discover the essence of exceptional care with BEST's exclusive training and patient interaction model, Serving the SOUL.®
- Enhances communications between hospital guests, staff and physicians.
- Creates special moments that foster meaningful patient interactions.
- Unveils service opportunities.
Program Features
- On- and off-campus errand running.
- Patient rounding.
- 24/7/365 multi-channel access.
- Customized kits with essential items that increase comfort for patients and their guests.
Get a FREE No-Hassle Consultation
Maximize your employees’ professional and personal effectiveness
Our Concierge Platforms
Leveraging cutting-edge technology, our concierge platforms streamline requests, ensuring secure, swift and efficient service delivery.
- Proprietary and PCI-compliant CyberButler® concierge software and point-of-sale system.
- Interactive patient portal with dedicated concierge details, enrollment form and more.
- Additional multi-channel access: email, two-way text messaging, toll-free phone.