Michigan First Credit Union Contracts with Best Upon Request to Provide Concierge Services to Team Members


Win at work, win at home. That’s the mantra that inspired executives at Michigan First Credit Union to provide a unique new benefit to team members throughout the organization. They now have access to concierge services, provided by Cincinnati-based Best Upon Request (BEST). The service reduces stress by helping team members balance the demands of their personal and professional lives. BEST’s concierges can offer assistance with nearly any item on a team member’s to-do list.

BEST’s on-site office at Michigan First’s corporate headquarters offers errand running services such as oil changes, shopping and food deliveries in addition to traditional services such as event planning and information research which are available to all Michigan First team members in the Detroit and Grand Rapids areas.

“We truly value our team members and want to reward their passion and dedication to serving our members by giving them the gift of time,” said Michael Poulos, Michigan First’s president and CEO. “We are helping them win at work and at home by carving out a little more time to focus on what is most important to them. Providing access to an on-site concierge that provides the same exceptional customer service to them that they provide to our members is one way to do that. We are excited about the positive impact it will have on people’s lives.”

BEST’s President and CEO, Tillie Hidalgo Lima, said, “In its quest to provide the highest quality member experience, Michigan First extends this mission to their team members through the concierge service. BEST is a special benefit that shows how much their workforce is valued, allowing team members to save time and focus on what matters most.”

About Michigan First Credit Union

Founded in 1926 by a small group of Detroit teachers, Lathrup Village-based Michigan First Credit Union has grown into a $700 million financial institution serving more than 100,000 individuals and local businesses statewide. An industry leader in consumer-focused technology and dedicated customer service, the credit union is also a significant supporter of local financial education, community and charitable organizations.

Largely through the efforts of the Michigan First Foundation, the credit union will donate more than $150,000 to nonprofits and scholarships this year. For the latest news, and events, follow Michigan First on Twitter at Twitter.com/MichiganFirstCU or “Like” Michigan First on Facebook at Facebook.com/MichiganFirstCreditUnion.

About Best Upon Request

In business since 1989, Best Upon Request is a certified Minority and Women’s Business Enterprise, and Corporate Plus® Member of the NMSDC, providing on-site concierge services to organizations nationwide. BEST helps employees save time and decrease stress, resulting in increased engagement and commitment to their employer. BEST ranked 393rd on the 2013 Hispanic Business magazine’s 500 Largest U.S. Hispanic-Owned Companies, and won the 2009 Cincinnati Better Business Bureau’s Torch Award for Marketplace Ethics.

Michigan First Credit Union
Luke Capizzo, 248-258-2333
Best Upon Request Corporate, Inc.
Jessica Lima Bollin, 800-781-7871 ext. 120