Blog - Patient Experience
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 30 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies.
Improving Patient Experience in the Emergency Department
November 27, 2018The emergency department is a hospital’s introduction to millions of healthcare consumer every year.
READ MOREInterview With a Patient Concierge
May 7, 2018Since 2016 Natalie has been a patient concierge with BEST, providing services to patients, patient families and employees.
READ MOREThe Link Between Employee and Patient Satisfaction
January 30, 2018Organizations that deliver a “superior customer experience achieve net margins that are 50% higher than hospitals providing “average” customer service.
READ MORETraining a Successful Patient Concierge
November 16, 2017Not all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it.
READ MORETeam Member Spotlight: Patient Concierge
August 30, 2017Meet Jennifer Ryan a member of BEST’s patient concierge team serving patients and patient families at Cincinnati Children’s Hospital.
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