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Blog - Patient Experience

Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 30 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies.

healthcare worker with happy patient

The Year of the Patient

2018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care.

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