Blog - Patient Experience
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 29 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies.
Patient-Family Experience: On Parenting My Dying Daughter
August 16, 2019Margaret, a dedicated mother of four, was struggling to manage her youngest daughter’s deteriorating health. Sofia had a rare genetic disorder and needed full-time medical…
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The Key Ingredient for Customer Service Success in Healthcare
July 10, 2019“What makes your patient concierge program different from other customer service solutions?” It’s a question we get a lot and rightfully so. After all, we…
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The Year of the Patient
May 26, 20192018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of this…
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What Your Competition Knows About Patient Experience
January 17, 2019Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care. High-touch customer service is the unsung hero of…
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This Critical Factor is Driving Your ED Patient Experience
November 27, 2018Improving your ED patient experience is the single most effective way to increase patient satisfaction scores throughout your entire hospital. When Charles Bukowski wrote, “What…
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