Blog - Patient Experience
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The Year of the Patient
March 26, 20192018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of…
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What Your Competition Knows About Patient Experience
January 17, 2019Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care. High-touch customer service is the unsung hero of…
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This Critical Factor is Driving Your ED Patient Experience
November 27, 2018Improving your ED patient experience is the single most effective way to increase patient satisfaction scores throughout your entire hospital. When Charles Bukowski wrote, “What…
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The ROI of Addressing Physician Burnout
September 28, 2018As physician burnout reaches epidemic levels – research indicates 51 percent of providers are afflicted – hospital systems are recognizing the strong link between physician…
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Celebrating the Patient Experience
May 7, 2018Jason Wolf, president of the Beryl Institute, an organization committed to advancing the patient experience, reminds us that “Healthcare is, at its core, about human…
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