Blog - Patient Experience
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 29 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies.
This Critical Factor is Driving Your ED Patient Experience
November 27, 2018Improving your ED patient experience is the single most effective way to increase patient satisfaction scores throughout your entire hospital. When Charles Bukowski wrote, “What…
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The ROI of Addressing Physician Burnout
September 28, 2018As physician burnout reaches epidemic levels – research indicates 51 percent of providers are afflicted – hospital systems are recognizing the strong link between physician…
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Celebrating the Patient Experience
May 7, 2018Jason Wolf, president of the Beryl Institute, an organization committed to advancing the patient experience, reminds us that “Healthcare is, at its core, about human…
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The Correlation Between Employee Satisfaction and Patient Experience in Hospitals
January 30, 2018Today, patient experience ratings and patient outcomes are a critical part of reimbursements and incentives for U.S. hospitals. Organizations that deliver a “superior customer experience…
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Why Top-notch Training is Essential for a Successful Patient Concierge Program
November 16, 2017Not all patient concierge programs are created equally. The success of the service is dependent on the skills and training of the people delivering it. …
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