Blog - Patient Experience
Welcome to the BEST Blog. Your source for unrivaled concierge industry insights. We’ve taken 30 years of experience in transforming company cultures and brought it to one spot. From recruiting and retention strategies to employee engagement and workplace wellness; we’re here to advance your human capital strategies.
3 Cost-Effective Ways To Increase Hospital Patient Satisfaction
February 22, 2021Increasing hospital patient satisfaction doesn’t have to be complicated, costly or time consuming.
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What Is a Patient Concierge?
April 7, 2020A patient concierge is one of the most effective resources for hospitals to increase patient, family and guest satisfaction.
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The Key Ingredient for Customer Service Success in Healthcare
July 10, 2019“What makes your patient concierge program different from other customer service solutions?” It’s a question we get a lot and rightfully so. After all, we…
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The Year of the Patient
May 26, 20192018 was revolutionary for healthcare consumers because patient experience was adopted by the mainstream as a non-negotiable of adequate care. As a result of this…
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What Your Competition Knows About Patient Experience
January 17, 2019Non-clinical services are an untapped source of influence that’s actively shaping your patients’ overall perception of care. High-touch customer service is the unsung hero of…
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