At Your Best – March 2019

Hello!

Job autonomy is an essential component of organizational harmony and a prerequisite for long-term success. Companies whose employees operate with a high sense of freedom are 10 to 20 times more likely to outperform traditional organizations, according to LRN, a leader in ethics and compliance solutions.

Autonomy doesn’t just drive performance; it’s also one of the fastest ways to establish an empowered workforce. Empowerment leads to stronger job performance and overall job satisfaction, effectively lowering turnover and increasing productivity.

In this month’s At Your Best, we explore what autonomy is, how it’s developed and the ways in which your organization can leverage it for unprecedented growth.

Developing Job Autonomy: Go Slow to Go Fast

Job autonomy is a foundational element of employee empowerment; an attribute that all industry leaders have in common. Think Google, Disney or Four Seasons. Getting there doesn’t happen overnight, but it’s well worth the investment. So, what exactly does it mean to empower, how is it related to autonomy and how is it developed? PwC’s strategy expert, Murielle Tiambo, reveals four key elements to empowering your workforce in order to achieve sustainable growth. In-depth read! Read more >

Excellent Customer Service Depends on Empowered Employees

Employee autonomy requires shifting from a predict-and-control paradigm to one of sense-and-respond. The underlying assumption of the latter is that everything
is always in flux. No matter how well
you’ve planned a pathway or developed a goal, circumstances will inevitably change. Customer service, perhaps more than any other area of business, demands this type of fluid approach, but this requires an organization to trust its employees to dynamically steer as complicated and unique situations present themselves. At first, lightening the proverbial grip may seem scary, but the results of not doing so may be even more disastrous.

United Airlines found this out the hard way when their commitment to predict-and-control – in the form of strict adherence to corporate policy – robbed their employees of the ability to take a common-sense approach to an easily avoidable customer service snafu, which ended in a PR disaster.
Read more >

Nurse Autonomy Associated With Lower Mortality Rates

Hospital systems are struggling to tap one of their most valuable resources: nurses. Definitive research shows that nurse autonomy positively influences patient outcomes, establishes a better work environment and improves organizational results. Read more >

Motivating Employees With Job Autonomy

New York Times bestselling author and motivation expert, Daniel Pink, asserts, “When people have the ability to direct their own lives they do greater work.” In this three and a half minute video, Pink breaks down how autonomy is intrinsic to employee engagement, a critical factor in organizational success, and gives actionable steps you can take to develop a highly engaged, self-directed workforce. Watch now >

An example of a system that promotes self-direction is Holacracy, which Best Upon Request has adopted. Check it out!