Who We Serve
Business Concierge Services
Healthcare Concierge Services
Success Stories

Our concierge service allows customers to experience less stress and effectively focus on their job, while we take care of running their errands and fulfilling everyday tasks.

Best Upon Request receives testimonials from a variety of businesses and healthcare organizations, expressing gratitude for offering such a meaningful service. Take a look at a few of our testimonials, and see the Best Upon Request difference. Fulfilling our customer’s requests is our top priority, and no task is too big or small for us to tackle.

Executive Testimonials

  • “In the competitive healthcare job market, we wanted to provide a premier benefit to our current and future employees of Bronson Healthcare Group that was not available at other organizations. It was our goal to make employees’ lives less stressful and complicated. Best Upon Request’s concierge services have made a considerable impact on our organization.”

    Frank J. Sardone
    President and CEO, Bronson Methodist Hospital
    Kalamazoo, Mich.

    Bronson

  • “Of great importance to me, Best Upon Request provided a true turnkey solution to our concierge needs, demonstrating expertise in delivering the concierge concept within the organization. They hit the ground running from the day they opened with very little intervention or support from us. The staff is all excellent and professional to work with and they have quickly assimilated as an important part of the hospital resources for associates. We were also happy to be partnering with an organization that is minority owned and has such a strong quality track record.”

    Martha A. Murphy
    VP, Organization and Talent Effectiveness, St. Joseph Mercy Oakland
    Pontiac, Mich.

    St. Joseph Mercy Oakland

  • “Since partnering with Best Upon Request we have seen many of our employees take a different look at the way they manage life outside work. Our employees spend their energy every day caring for others and the concierge service returns the favor by making them the customer and meeting their needs. It is a true win-win situation with purely positive results.”

    Don Morris
    VP, Human Resources, Wesley Medical Center
    Wichita, Kan.

    Wesley Medical Center

Customer Testimonials and Success Stories

  • “This is a great service. I am a single mother of four children and it’s hard to find that balance of work and family commitments. I have used your service on days when I have forgotten to pack the kids lunch or they left their ‘Show and Tell’ in the car. In the past, I would just sit at work with the guilt of knowing my child would have to have school lunch or would not have anything for ‘Show and Tell.’ The guilt of these trivial things may only be appreciated by a mother. They seem like small worries but they take away from concentrating on work. Now I have a service that has ran a healthy lunch with a love note from Mom out to the school and has dropped off the forgotten toy for ‘Show and Tell,’ and my kids think I’m a hero.”

    Administrative Services, Hospital Plant Engineering

  • “Best Upon Request is an outstanding program which I feel more hospitals should have. Not everyone has any family or friends locally to take care of business. Best Upon Request is a vital part of our stay at this hospital.”

    Patient

  • “I would like to thank everyone on your team. I have used your service three times now and I am so pleased with your response. Each time the staff has been so gracious and helpful to meet my requests which took tremendous pressure off of my hectic schedule. Your service is a tremendous benefit to our employees. Thank you for all you do.”

    Director, Information Services

  • “You should TEACH customer service! EVERY single instance where I have had the pleasure of interacting with you or any member of your concierge team in our office, the enthusiasm, can-do attitude, professionalism and creativity never cease to impress me. Just like today, when you phoned me, notifying me that my dry cleaning request was processed, ready for pick-up anytime after 3:00 p.m., I felt like a lotto winner who had just won a million dollars! How do you do it? I wish you could TEACH what you and your group exude to those of us on the ‘front lines’ with our internal and external clients, to get a fresh insight as to how to handle any situation, any type of personality. No matter how intricate, how simple, how insignificant a request might seem to me, you and your team always do your best, and then some, to deliver the highest level of service. It is just a pleasure to work with you (and that’s understating it!). Thank goodness we have a concierge team! Keep up the superior customer service!”

    Consultant

  • “I just wanted to let you know what a FABULOUS job you are doing. Not only for myself, but for my Global Manager Partners. From getting reservations at an inn on Martha’s Vineyard a few days prior to Thanksgiving, to aiding in Christmas shopping, all of my other executives have all said positive things about your team’s performance. Keep up the good job guys!”

    Executive Assistant

  • “Thanks. Your help is invaluable and is definitely making my life easier.”

    MIS Technician

  • “Over the past two weeks I have used your services for gift wrapping, running errands and vehicle appointments and have been extremely impressed by the staff’s responsiveness, attention to detail and focus on customer satisfaction. They are a pleasure to work with and have made my life much easier. Thanks for the great service!”

    Accounting Firm Employee

For examples of the types of services Best Upon Request’s concierge service provides, please visit the Our Approach page.

Success Stories
98%
of Best Upon Request customers will use the concierge service again.