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The concierge services that Best Upon Request provides in the healthcare industry are two-fold. In addition to serving hospital employees, including nurses, doctors and administrators, Best Upon Request also offers concierge services to hospital patients and guests.
A concierge program for patients supports a family- and patient-centered care philosophy, a way to take care of non-clinical needs. It’s a holistic approach to healing. For this specialty niche, our concierges run errands for patients and their families, such as picking up forgotten items at their homes, delivering prescriptions or grocery shopping. We strive to make patients’ lives more comfortable during their stay in the hospital, helping to make their experience a positive one.
The Best Upon Request concierge service is a vital lifeline for many nurses, doctors and administrators balancing challenging careers with the pressures of home life. Our on-site concierges can improve work/life balance and increase productivity for many hospital employees, enabling staff to experience a more manageable day at work and enjoy their free time at home more fully.
Achieving work/life balance is a leading factor in employee satisfaction and retention, which translates into higher patient satisfaction. Concierge services are also seen as a wellness initiative to reduce stress.
Best Upon Request concierges perform a variety of services in the healthcare setting, including:
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Our dedicated on-site concierge team is supported by our 24/7 Service Center. In addition, our clients have access to reports from our state-of-the-art knowledge database, CyberButler®, which is used to track request fulfillment and quality of service, ensuring a measurable program.
Best Upon Request is committed to building a concierge program that is right for your hospital and its patients. We offer customized programs, specifically designed to fit your hospital’s culture and objectives.
For more information on the services Best Upon Request offers, please visit the Our Approach page or contact us to speak to a Concierge Consultant.
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