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The American Hospital Association Awards Its Endorsement To Best Upon Request For Their Concierge Services
Chicago (March 2, 2009) — The American Hospital Association (AHA) today announced it has awarded an exclusive endorsement to Best Upon Request Corporate, Inc. for their concierge services. The on-site concierge services from Best Upon Request are designed to make life less complicated by fulfilling the day-to-day needs of hospital staff as well as patients and their families. A concierge service is a practical way to bring about a positive cultural change within a hospital, by providing useful services to patients and staff that can reduce stress in both work and life outside of the hospital
AHA Solutions, Inc., a subsidiary of the AHA, awards the AHA endorsement to organizations that help member hospitals and health care organizations across the United States achieve organizational excellence. Employee satisfaction, low turnover and high retention are imperative to any organization's success. An engaged and motivated workforce is critical. Best Upon Request offers a scope of concierge services delivered in a way that best meets the needs of the organization and the workforce. Concierges handle errands that would typically be the responsibility of a patient or employee, such as picking up a forgotten item at home, grocery shopping, shipping a package and even arranging transportation for the patient’s family or researching extended care options. By removing some of the normal day-to-day tasks, concierge services allow individuals to minimize their focus on outside responsibilities and concentrate on the tasks at hand, whether it is providing, or simply receiving care. Offering a unique set of employee benefits, such as concierge services can create a differentiating benefit provision, enabling an organization to attract and retain the best talent. Within a hospital, both patients and staff stand to see significant value and benefit from the extensive concierge services and support provided by Best Upon Request.
During AHA’s proprietary Due Diligence process, one of Best Upon Request’s differentiating factors was their on-site concierge service model. With an on-site model, they are handling the requests themselves through dedicated and skilled staff, rather than contracting out to third parties. This delivery method has consistently received high marks and appears to be a significant differentiator for hospitals.
“Given our patient- centered focus at the American Hospital Association, Best Upon Request’s concierge services were selected for endorsement because their program leads to a more relaxed care setting for the patient, which in turn results in increased patient satisfaction and improved care,” said Anthony Burke, President and CEO of AHA Solutions. “We value their commitment to hospitals and their practical way of improving patient satisfaction and enhancing patient- focused care.”
In order to feel confident with implementing this type of solution, a hospital will need to be comfortable with the vendor’s staff, which will ultimately be on-site delivering these services. With this in mind, Best Upon Request also earned the endorsement because of their ability to deliver the levels of service, professionalism and overall comfort to a hospital, which are requisite to making a concierge solution a success.
“Best Upon Request is honored to have been awarded the endorsement of the American Hospital Association for our concierge services. We look forward to now working with the AHA to continue helping hospitals around the country make their employees feel appreciated, patients feel comfortable and visitors welcome,” said Tillie Hidalgo Lima, President and CEO of Best Upon Request.
For more information on Best Upon Request’s AHA-endorsed Concierge Services, contact Kate Eisenmenger, at (312) 895-2512 or keisenmenger@aha.org. You can also visit us at www.aha-solutions.org
About the AHA
The American Hospital Association (AHA) is a not-for-profit association of healthcare provider organizations and individuals committed to the health improvement of their communities. The AHA is the national advocate for its members, which includes nearly 5,000 hospitals and healthcare systems, networks, and other providers of care, and 38,000 individuals. Founded in 1898, the AHA provides education for healthcare leaders and is a source of information on healthcare issues and trends. For more information, visit www.aha.org.
About AHA Solutions
AHA Solutions, Inc. is a resource to hospitals pursuing operational excellence. As an American Hospital Association (AHA) member service, AHA Solutions collaborates with hospital leaders and market consultants to conduct product due diligence and identify solutions to hospital challenges in the areas of finance, human resources, patient flow, and technology. AHA Solutions provides related marketplace analytics and education to support product decision making.
As a subsidiary of the AHA, the organization convenes people with like interests for knowledge sharing centered on timely information and research.
AHA Solutions is proud to reinvest its profits in the AHA mission: creating healthier communities. For more information, contact AHA-Solutions at 800.242.4677 or visit www.ahasolutions.org.
About Best Upon Request
Established in 1989, Best Upon Request is a national certified Minority and Women Business Enterprise offering on-site concierge services as an innovative approach to holistic, patient-focused care, as well as a viable and highly utilized employee benefit. Best Upon Request was a 2006, 2007 and 2008 honoree for the Better Business Bureau’s Torch Award for Marketplace Ethics, ranked 50th on the 2008 Hispanic Business Magazine’s Fastest-Growing Companies list and received the 2005 Small Business Excellence Award.
For more information, visit www.bestuponrequest.com or contact us at 1-800-781-7871.
Contact: Matthew Fenwick
American Hospital Association
312-422-2820
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| 93% |
| of Best Upon Request customers will use the concierge service again. |
