Our Approach
What We Do
What To Expect
Our Unique Culture

Best Upon Request customers submit requests in person at the concierge office/desk, by phone, email, fax or through the 24/7 Service Center. Once the request has been made, it is processed and scheduled, fulfilled by the Best Upon Request concierge, and a follow-up is done with the customer.

Only our trained professional concierges run errands. We know it is important for our customers to feel comfortable with who is performing their services, so we never contract with third party errand runners. When you use Best Upon Request, you can be certain you are receiving the very best care and customer service.

Below is a list of the most commonly requested services, along with examples of actual requests we have fulfilled:

Errand Running

Personal and/or business errands such as courier service, vehicle maintenance, shopping and home sitting.

  • Retrieving and delivering a child’s forgotten band instrument to school.

Convenience Services

Dry cleaning, shipping/mailing, postage and gift-wrapping.

  • Wrapping birthday presents for a customer’s daughter.

Information Research

Details and referrals for products, service providers, financial services and volunteer opportunities.

  • Locating a handyman to help with minor repairs to a customer’s first home.

Home-Based Help

Service appointments, lawn/plant maintenance, mail retrieval and pet care arrangements.

  • Waiting at a customer’s home to meet the cable/telephone technician.

Corporate Support

Fund-raising campaigns, service excellence initiatives and recognition programs.

  • Managing giveaways, gift baskets, raffle items and tickets for a United Way campaign.

Child/Elder Care

Program/service identification and research.

  • Screening local child care providers prior to a customer’s relocation.

Event Planning

Business meetings, recognition dinners, company picnics and parties.

  • Picking up everything from decorations to food for the company picnic.

Travel Planning

Airfare, hotel and rental car arrangements, currency exchange and passport assistance.

  • Obtaining passport papers and travel documents for a customer traveling to China to adopt.

Transactional Services

Reservations, tickets and gifts.

  • Supplying greeting cards and stamps on-site.

Guest/Client Relations

Travel arrangements, accommodations, tours and floral/gift delivery.

  • Working with a local hotel to extend a family’s stay while their father recovered at the hospital from a sudden heart attack.

Best Upon Request delivers a better work/life balance for employees, resulting in increased productivity. If you are interested in learning more about how Best Upon Request can positively affect your workplace performance, please download our White Paper on work/life balance.

For more information on the services Best Upon Request offers, please feel free to contact us to set up a call with a Concierge Consultant.

Success Stories
83%
of Best Upon Request customers agree concierge services better enables them to be more productive at work.