FAQ

At Best Upon Request, we are dedicated to making our customers' lives less hectic. Our engaging concierges are on-hand to take over errands and fulfill requests, however big or small.

Below is a list of our Frequently Asked Questions. Please feel free to contact us for more information on the services Best Upon Request can provide to your organization.


 
 
 

How does Best Upon Request's errand running service work?

Best Upon Request is insured and bonded, allowing our concierges to run your errands. Our concierges can go outside of your workplace to fulfill requests, from grocery shopping to picking up a forgotten item from home. Best Upon Request can make arrangements with local vendors to come on-site to perform services such as dry cleaning pick-up and delivery, oil changes or car details.

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How can I make a request?

  • Requests can be made by email, fax, voicemail, intranet or phone. You can also stop by the concierge office to make a request.
  • The concierge will ask you for a preferred method of payment for vendor costs-credit or debit card, cash or check.
  • The concierge pays for the item or service with your chosen form of payment OR with their own Best Upon Request-issued corporate credit card or petty cash. If the concierge uses their petty cash or credit card, you will pay Best Upon Request for the cost of goods and services, as well as incidentals like mileage, tolls or parking.
  • The concierge will notify you when the request is completed, and let you know about any vendor and/or mileage costs.
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How is Best Upon Request different from other providers?

Our clients share that Best Upon Request differentiators are:

  • Measurable Results: Monthly reporting, semiannual and annual reports, and an annual survey show our clients how the service is being utilized, in addition to the qualitative and quantitative results. We survey our customers and clients every year to measure their return on investment, asking questions related to retention, productivity and satisfaction. Best Upon Request enters every partnership with a clear understanding of how our client wants to measure the success of the program.
  • Culture & Reference: Our clients select Best Upon Request because they appreciate our culture and trust our leadership. Our Net Promoter Index with our partners is 100%. We are focused on service excellence and are currently on our own Malcolm Baldrige journey, a national quality award program, which we have named "Quest for the BEST."
  • True Errand Running Service: Best Upon Request takes care of personal and professional requests for our customers. Our concierges act on their behalf to go off-site to perform their errands. For example, we can pick up a forgotten laptop at home and deliver it to the customer at work.
  • Experience: We have been providing on-site concierge services for 20 years. Our management team alone has more than 45 years of industry experience combined. Our infrastructure is solid, allowing for program customization or large scale launches.
  • Flexibility with Vendors: Customers can choose what vendors they would like us to use to perform services. Best Upon Request is happy to go to your favorite bakery or preferred mechanic. We do business with more than 10,000 vendors nationally.
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How long has Best Upon Request been in business?

Best Upon Request was founded in 1989.

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Is Best Upon Request a minority and woman-owned business?

Yes, Best Upon Request is a minority and woman-owned business, certified by the National Minority Supplier Development Council and the Women's Business Enterprise National Council.

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What kind of customer participation do you have with your program?

Our clients report the following participation trends with Best Upon Request:

  • More than 30% of our customer base uses the service every year.
  • 60% of requests are for errand running, making this the most popular service requested. Examples of this service include picking up or dropping off items, personal shopping and lunch pick-up.
  • Other top requests include mailing or shipping services, information research, on-site dry cleaning and vehicle services.
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Who is responsible for paying for the cost of the program?

The Best Upon Request concierge program is subsidized by your organization, and is offered as a free benefit to the customers of the service. The customer only pays for the cost of goods and services, as well as incidentals like mileage, tolls or parking.

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Is the Best Upon Request program limited to a menu of services?

Not at all! The Best Upon Request concierge program is designed to allow each customer the freedom of choosing what the concierges can help them with. Customers enjoy offloading a variety of personal and professional tasks to Best Upon Request concierges, and have the peace of mind of knowing that their tasks will be handled with care and attention.

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For Best Upon Request partners in healthcare, are you also serving patients?

Absolutely! We have customized programs for each constituent group: employees, patients, guests, physicians, tenants, etc. For patients, the concierge program offers a more holistic approach to healing, a way to care for patients beyond medical needs.

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Is Best Upon Request a national provider of concierge services?

Yes, we have concierge offices coast to coast. Our program is operationally designed to be easy to execute in any location.

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Does Best Upon Request offer virtual or Web-based services?

No, Best Upon Request offers an on-site concierge program with the support of a 24/7 Service Call Center. Customers are able to make requests via the Internet or email, and the on-site concierge or concierge team solely dedicated to your organization fulfills the requests.

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Does Best Upon Request offer discounts with vendors?

Yes. Best Upon Request has national discounts and negotiates with vendors within each community we serve, arranging for discounts on products and services. These savings are passed onto our customers in its entirety.

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How does the Best Upon Request concierge program differ from other work/life benefits?

Best Upon Request differs from other work/life benefits because it is highly utilized; a low-cost solution with a high impact. It is fully customizable, allowing for high levels of participation and unique engagement with the services. We offer an expanded array of services, so each customer can use the program to their own personal advantage.

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What is included in the concierge program package with Best Upon Request?

In addition to the wide variety of services we provide, the Best Upon Request concierge program is designed to be easy, full-service and self-contained.

  • Marketing and Communications
  • Case Management System
  • Trend Reports
  • Survey
  • Vendor Discounts - National and Local
  • Return on Investment Analysis
  • Merchant Services
  • Service Recovery
  • Corporate Requests
  • 24/7 Service Call Center
  • Complete Management of Program, including:
     
    • Employment Screening and Training
    • Day-to-Day Operations
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How can I learn more?

Best Upon Request offers a customized concierge program based on your needs. Please feel free to contact us or call Christie Olson, marketing coordinator, at (513) 605-7800 ext.133, or email christie.olson@bestuponrequest.com, to request a call with one of our Concierge Consultants.

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Success Stories
98%
of Best Upon Request customers will use the concierge service again.